Hence, why I’m here, writing my first ever review on a company. I tried to write a review on FB about them, but guess what, you can’t write reviews about them. Review after review indicates how awfully they treat customers. In fact, I really wish I had read all the reviews about this company before I even opted into the trial. I’m trying to locate what country they are in to file a further complaint, but no one has responded. It was a free trial and I canceled 2 hours too late. Instead, the company wanted to up sell me on a PRO account and said they would offer me a 40% refund. In fact, I canceled it a few hours after the deadline, thinking most companies would see I never used the product and it was not what I was looking for. During the COVID-19 pandemic, I was unable to cancel my subscription within the time frame. Please be very weary when every response that you receive is from “Paula Abdul”- I think everyone here has talked to Paula. This company has terrible customer service. I have never written a review on an App or a company before. Then no matter how many times you try to turn the page, it just stays as the same page of music (or it toggles the interface and you scream at your phone and you post a lengthy-one star review about how much you hate this app) Oh yeah, also, often if you turn the page it does the little page turn animation but doesn’t actually turn the page. The problem is, there aren’t any controls for the functions you want, you just have to tap, swipe, or pound on the screen until it does what you want it to. However, If you try to turn the page, most of the time it won’t do anything or it will toggle the interface. The interface covers up a whole line of music, and if you try to remove the interface it works sometimes, other times it doesn’t work and often it will misunderstand and turn the page. But since then, MuseScore has just been horrible. The day I downloaded it, everything was great, I found some really great music, learned some cool things, and just overall had a great time. If MuseScore actually worked, I would love it! I play the piano and the trumpet and MuseScore has a ton of awesome songs to play. Again, the concept of MuseScore is like no other and revolutionizes the music world, but it’s coming up short with its lack of reliability in functionality. ![]() Sometimes when listening to the song as a whole, the bar that indicates where you are in the song is ahead of behind of the audio, making it challenging or confusing to follow along. Sometimes when trying to listen to individual staves or parts, it will still play the other parts, and I would have to back out of the music and go back in just for it to work. The individual part selector is something I relied on as a free feature as a chorus member. ![]() For instance, the option to listen to individual parts was somewhat functional, but then its button changed to “transpose” and I thought that was a pro feature. ![]() Some features work one day, but either completely don’t work or crash MuseScore another day. There are major downsides, simply with the way it functions. I especially love to reference MuseScore for A Cappella because of the amazing transcribers found on this platform. MuseScore is amazing where transcribers, song writers, and general musicians can share their work and provide others the opportunity of learning something they can’t anywhere else. Other than that I don’t have any real problems with MuseScore, and if you could conjure up something that allows users to make score sheets on their mobile device and upload from MuseScore when on the go, that would be quite a make up for the mentioned “issues” that users comment on that I can’t seem to find or come across. ![]() Meanwhile, the website has little to no problem opening the same exact score, and just to be clear I use a laptop that is over 2 or 3 years old, it’s a Dell and is not exactly great, and I use google chrome as my default browser. Every time I try to open a very long score sheet on MuseScore, it freezes and I can’t do anything except for close MuseScore and relaunch it. And I haven’t exactly come across some of the issues other users have had with MuseScore, except for when I try to open score sheets that are very long, so for instance medleys which tend to be over 10 or 20 minutes long. That thing is, to be able to make score sheets in MuseScore, or at least have an app that solely focuses on the ability to make score sheets that pairs with MuseScore, as in you could upload scores you make in the supposed sister app from MuseScore. So this would be a 4 star, but there’s one thing that I think would make MuseScore a whole lot better.
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